FAQs
Orders & Payments
How do I place an order?
Orders can be placed directly on our website. For assistance, contact us via WhatsApp or Instagram DM.
What payment methods do you accept?
We accept all major credit/debit cards and other payment options available at checkout.
Can I pay cash on delivery (COD)?
Yes, COD is available on select orders. You’ll see this option at checkout if it applies to your location.
Can I cancel my order after placing it?
Orders can be cancelled within 24 hours of confirmation, provided they have not been processed or shipped. Please reach out immediately via Instagram DM, WhatsApp, or email.
Can Ashberi cancel an order?
In rare cases, Ashberi may cancel an order due to stock unavailability, payment verification issues, pricing errors, or quality concerns. Any approved refund will be issued to the original payment method.
Shipping & Delivery
How long does delivery take?
Orders within Karachi are delivered in 3–5 business days. Outside Karachi, delivery takes 7–10 business days.
Do you ship internationally?
Yes, we do.
Do you offer free shipping?
Free shipping is available on orders above a certain amount. Check our shipping policy for current thresholds.
How can I track my order?
Once your order has been dispatched, you’ll receive tracking details via email, SMS, or WhatsApp.
Returns & Exchanges
Can I return or exchange a product?
Orders can be cancelled within 24 hours if not yet processed. No refunds are offered once an order has been processed or dispatched.
Exchanges are only available for defective items within 48 hours of delivery. To request an exchange, send clear photos along with your order details on WhatsApp: +92 326 2266642.
Items must be unused, with original tags and packaging intact.
Are sale items returnable?
Sale items are generally final sale and not eligible for returns or exchanges unless they arrive damaged or defective.
Products, Sizing & Fabric
Where is the size guide?
Every product page has a size chart. If you have further questions about sizing, feel free to reach out via WhatsApp or Instagram DM.
How are sizes measured?
Sizes are based on relaxed fits. Please refer to the individual product size chart and measure yourself for the best fit. When in doubt, contact us for guidance.
What fabrics are used in your collections?
Our Luxe Pret and Casual Pret pieces are crafted primarily in premium blended silk, with soft, fluid textures that ensure comfort and elegance — perfect for summers.
How should I care for my Ashberi garment?
We recommend dry cleaning for all silk pieces. If needed, use a low-heat steamer and store garments in breathable covers to maintain quality.
Are your collections limited?
Yes, each collection is produced in limited quantities to ensure exclusivity and preserve the quality of our fabrics and craftsmanship.
If a set is out of stock, can it be made to order?
Unfortunately, out-of-stock sets cannot be reproduced, as the fabrics used are unique to each collection.
Customisations & Alterations
Do you take customisations?
We do not offer customisations at the moment.
Do you offer alterations?
Alterations are not available. Most of our sets have a relaxed fit, which allows some flexibility in sizing.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.
How can I contact customer support?
You can reach us via WhatsApp, Instagram DM, or email. We aim to respond within 24–48 business hours.
How do I know my order has been confirmed?
Once your order is successfully placed, you’ll receive an order confirmation via email or SMS with your order details.